Terms & Conditions

1. PAYMENT TERMS, CANCELLATIONS & postponing

1A. RETAINER, DEPOSITS + MONIES PAID.

The retainer (deposit) or any monies paid is non-refundable in money or in credits, regardless of cancellation notice time, reason for cancelling, over-ordering or ordering the wrong item. This includes cancelling due to COVID related issues.

1B. FINAL PAYMENT.

We take final payment of each stage of your order before we go to print. We do not go to print without the final invoice being paid. Late payments will delay your order.

1C. CANCELLATIONS.

You are welcome to cancel your order or services with us at any time for any reason. We kindly ask you to notify us in an email to hello@laladesign.com.au. 

We will then reply and confirm your cancellation within 2 working days. If you have not received an email confirmation from us regarding your cancellation, please note that this means your cancellation has not been received or confirmed by us, and your order remains open.

Once written cancellation is given, you are responsible for payment for any and all expenses incurred and work done towards the completion of your project, as determined by Lala Design. In the event of cancellation, Lala Design retains complete ownership of any and all copyrights and original work created, and has the right to use these items or designs without exception or restriction.

Lala Design reserves the right to cancel your order and services with us if we feel that the working relationship is not in our best interest. In rare cases like this, we will notify you in an email and ask for your reply to confirm this has been received by you. If by some chance you do not reply to us after we have contacted you 3 times, and 3 months has passed, we will cancel your order and stop further contact, and monies paid are forfeited. We reserve the right to keep any monies paid to date to cover our consultation and design time. The balance will be refunded. Refunds are direct deposit, please allow up to 1 month for your refund.

* The designs provided are not released to you and cannot be used by or replicated by another designer. Please refer to our Copyright section. 

1D. POSTPONING + JOB ON HOLD NOTICE.

You are welcome to postpone your order or services with us at any time for any reason. We kindly ask you to notify us in an email to hello@laladesign.com.au. We will then reply and confirm your postponement within 2 working days. If you have not received an email confirmation from us regarding your postponement, please note – this means your postponement has not been received or confirmed by us, and your order remains open.

We will hold your order for 1 year and rely on you, the client, to notify us to re-start your order. Once we have confirmed your new start date, we will also confirm the current price of your order. We reserve the right to request further payment before starting your order. If we have not heard from you after that year, your order will be cancelled with no further notice from us.

However, if you’ve approved proofs and we’ve gone to print/finished printing, you are still liable for the full cost of your order as agreed upon and paid.

PRICE VARIATIONS & STOCK AVAILABILITY DURING POSTPONEMENT
If you’ve postponed your order and prices and availability have changed on certain materials/stock, or parts of your order in that period, we’ll let you know and confirm any extra costs before we start on your job again. We will do our best to supply the original order and price but there are no guarantees.

1E. NO CONTACT ISSUES.

If by some chance you have placed an order with us and we have tried to contact you a number of times (3 x emails, 3 x texts with the contact details we have on your order) and have had no reply from you, we will assume you no longer need your order with us. In this case, your order will be cancelled with no notice from us and any monies paid will be forfeited.

2. POSTAGE + SHIPPING

2A. TRACKING & POSTAGE TIMEFRAMES.

Your shipping time is indicated by which shipping service you have selected and paid for. Once we have lodged your order with the shipping company, it is then the responsibility of the shipping company. If you elect to not have tracking on your order, this is at your own risk and responsibility.

2B. LATE DELIVERIES OR LOST ORDERS.

Any issues with delivery times, lost items or other delivery issues, you, the client, are to deal directly with the shipping company to resolve this or to seek compensation. Lala Design is not held responsible in any way for the actions of or for timeframes 

(estimated or otherwise) supplied by the shipping company after we have shipped your order. 

2C. DAMAGED ORDERS.

We take every care to ensure your order has been shipped in perfect condition and wrapped securely. If your order has been damaged, please notify us in writing with photos of the damage within 7 days of receiving your order. If we establish it has been damaged by the shipping company, you are to deal directly with them to seek compensation. Lala Design will not replace the order at our cost if the shipping company or third party has damaged it. 

2D. THIRD PARTY DELIVERIES.

If you, the client, have engaged a third party to collect or deliver your items, this is at your own responsibility. Lala Design takes no responsibility for the third party’s actions. 

3. CHANGE OF MIND & INCORRECT ORDERS

We trust that you, the client, have taken the time to read and understand what you are purchasing, or to ask us any questions to clarify what you are ordering before paying and placing your order. 

If you have over-ordered, purchased the incorrect items, or changed your mind on what you have purchased, and you notify us in an email before we start your order we will do our best to work out a solution for you. If we have started your order, no changes to your order can be made.  No refunds or credits are given. 

If we have supplied the incorrect order – please notify us within 7 days of your order being received and we will replace your order in full or issue a full refund. Any incorrect orders lodged after 7 days will not be replaced or refunded. 

CHANGING YOUR MIND ON ITEMS, QUANTITIES OR STOCK.

If you’ve changed your mind on stock, quantities or items needed after you have ordered with us and paid, there will be extra costs incurred and delays in your order. We’ll let you know of any extra costs or delays before going ahead with the changes.

If you’ve simply over-ordered, there are no credits or refunds given.

4. order amounts + reprints

4A. MINIMUM QUANTITIES.

Your quote is based on a minimum order amount. You will see this indicated in each line item. If you wish to order a quantity below the quoted minimum order, your order will be re-priced. The unit price may be higher and the total price may stay the same. 

4B. UNDER OR OVER-ORDERING.

If you have over-ordered or ordered the wrong items and you notify us in writing before you have have approved and paid your final invoice, we will do our best to work out a solution to exchange it for an item of the same value. Please note that there are no refunds or credits given. Your minimum order amounts will apply – please see above paragraph for these details.

Under-orders – If you notify us in writing before you have have approved and paid your final invoice, we can adjust your order and your final payment will show the extra costs. 

4C. REPRINTS.

If you have made your final payment or we have gone to print, or you have received your order and now require more, it is classified as reprinting your order. Let us know what items and how many you need and we will quote for you. Our normal order times apply. A RUSH SERVICE is available – price is an extra 30% in addition to your item price in order to cover the rush service timeframe.

5. stock & supplier issues

STOCK AVAILABILITY

At the time of us confirming your quote, the materials you have chosen are to our knowledge in stock at that time. However, please keep in mind that this may change. If your materials are out of stock, we will let you know ASAP and provide an ETA on when it is available, or a recommendation and/or alternative solution to consider.

Please keep in mind that this is completely out of our hands; we cannot control our supplier’s stock levels or shipping times so the ETA can change depending on where in the world the stock is coming from, but we will always keep you updated as soon as our supplier updates us, in the event of any delays happening. Neither us nor our supplier is liable for any compensation for delays.

6. ORDER TIMES + rush service

6A. ORDER TIMES.

Your quote or our website listing will indicate the order time for your order. In order to meet this time frame we rely on you the client to meet the due dates we set. These due dates are for us to be able to meet the agreed-upon order time. 

If you, the client, are late in replying to us, or in submitting your required information, or making final payments, this will delay the agreed-upon order time.

If we have delays at our end from suppliers or shipping companies, we will notify you in writing and offer a solution. 

We are not held responsible for third party supplier issues. 

If you haven’t met the time line we’ve worked out with you but still expect your job to be delivered on time, we reserve the right to charge an RUSH FEE to cover any extra costs. We will notify you of this before we start your order.

6B. RUSH SERVICE.

This is available on request and charged at an extra 30% in addition to your item price. We reserve the right to request payment before proceeding. 

7. design & proofing

7A. WHAT IS INCLUDED IN MY CHOSEN COLLECTION/SERVICE?

We’ve outlined what each collection or service includes below. Please refer to your quote as to which design collection or service you have agreed to.

– STUDIO COLLECTION DESIGNS FROM OUR WEBSITE:

The design is exactly as shown on our website. Not included in your price are any changes to the design, font, or print colours. These are done at an extra cost and are priced on application.

Included in your order is 1 x First Proof, 1 x round of minor revisions shown as your Final Proof. Extra designs and proofs are available and a price is confirmed before we proceed.

– ‘I KNOW WHAT I WANT’ SERVICE:

We are designing as quoted, agreed to and paid for, as close as possible to inspiration picture provided/discussed without directly copying it. 

Included in your order is 1 x First Proof, 1 x round of minor revisions shown as your Final Proof. Extra designs and proofs are available and a price is confirmed before we proceed.

– ‘BESPOKE, CUSTOM MADE – MAKE IT PRETTY FOR ME’ SERVICE:

Included in this service and price is us supplying a minimum of 2 full design concept options based on your brief to us and a mood board that we have presented and you have agreed to.

Once you’ve selected your chosen concept, it’s 1 x First Proof, and 1 x round of minor revisions shown as your Final Proof for each stage (i.e. Save the Dates are Stage 1, Wedding Invites are Stage 2, On the Day items are Stage 3, and so on)

If by some chance, you do not like the 2 full design concepts we have presented according to what we had discussed and agreed to because you have changed your mind, or it is not as you imagined, we will stop and discuss our options. 

7B. WHAT HAPPENS IF YOU DON’T LIKE YOUR DESIGN?

This happening is very rare as we have had detailed discussions and provided a quote to confirm what we are designing before we start. If by some chance this does happen, here are the options:

1 – Refer to your quote, inspo images, mood board to confirm we have met the agreed, quoted design brief. If we have established that we have not met your design brief, then we will present a new design on 1 of the items required (not the full suite and not both concepts) at our cost, at the earliest time we can. We will confirm in an email what we will be designing and presenting next. We require your approval to proceed.

2 – If we have established that we have met the brief and we now have a change of mind from you, or that it is not what you had in your mind, we will discuss what design changes are required and quote for any extra design time required to complete this for you. Order time frames will also be confirmed. 

3 – Cancel your order with us. Any monies paid to date are kept to cover our consultation and design time and we will refund the balance. Refunds are direct deposit, please allow up to 1 month. 

* The designs provided are not released to you and can not be used or replicated by another designer. Please refer to our Copyright section. 

7C. GUEST LISTS SUBMITTED TO US

Any guest lists submitted to us to print are not checked by us. It is the client’s responsibility to ensure the list given to us is correct. If an error has been printed and your list has the error on it, it will be at your full cost to correct this. 

Once we’ve accepted and confirmed your list and you realise you want to make changes, we’ll ask you for a new list with those changes made to it. There is an administration fee charged for every new list that you give us.

Remember, we can’t print without your list, so keep in mind that changing your list may delay your delivery date. If you’ve approved your order for printing, sorry but no changes can be made to your list after your approval is given.

8. print variations + movement

What you see on your screen isn’t a perfect example of how your order colours will actually print: every screen displays colour differently, and every printer unit can print colour differently. Printing is also affected by the colour of the card chosen. Colour variance between screen and print is between 5-10%. 

The process of printing also involves a lot of mechanical, moving parts; for this reason, you may see a small shift in placement of the final printed design; this is a greater risk when you combine multiple print finish types (i.e. digital print + foiling). This movement can be anywhere between 0.2mm to 3mm.

While we take the utmost care to ensure the final item is as close to perfect as possible, please keep in mind that these are factors that are outside of both our and our supplier’s control and unavoidable. Refunds or replacements will not be offered if the variance falls within the above thresholds.

9. COPYRIGHT & ADVERTISING

9A. COPYRIGHT & INTELLECTUAL PROPERTY.

All designs and layouts are exclusive, copyrighted to and the intellectual property of Lala Design. The use of, reproduction of, or transferral of our work in part or full by or to a third party is not allowed unless written permission from Lala Design is given for that specific usage. Breaches will be met with legal action.

9B. FONT FILES I IMAGE FILES I WORKING FILES.

These are the design files we build for your stationery and that we work with. We don’t hand any of these over to you as we pay for commercial rights to use fonts and images, and the working files are created from our experience, creativity and skill, and is how we earn our living. Please don’t ask us for font names and our working files – we won’t tell, and refusal may offend!

9C. WANT YOUR ARTWORK TO USE ON OTHER ITEMS/WITH OTHER SUPPLIERS?

We can supply your design artwork for other suppliers to use. This is charged at an extra price and will be quoted upon application. 

Full payment is required before releasing the design to you. Design files are supplied only in a JPEG, PDF or EPS format and are to be used for personal use only and are not for commercial use. 

We do not hand over raw or working files, and our design work cannot be used for any purposes other than what you’ve requested and paid for without our written permission. Breaches will be met with legal action.

9D. BRANDING.

All items include super discreet branding to Lala Design, where suitable and where possible. We don’t do big and flashy; any brand marks we use will be very small, unobtrusive, and placed in a spot where it won’t be easily visible. So if you’re worried that there’ll be a honking big logo on the front of your beautiful stationery, rest assured – it’ll be tiny and hidden away. 

9E. ADVERTISING RIGHTS.

We love showing off our beautiful work, but we always respect your privacy and don’t show it off until after your event has happened. If you prefer complete privacy though, just let us know now before we start your order. 

10. FORCE MAJEURE

FORCE MAJEURE

Neither Party will be liable to the other Party for failure to perform any of its obligations under this Agreement to the extent such performance is hindered, delayed or prevented by Force Majeure (except for failure to make payments hereunder). 

Neither party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any obligation under this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to an outbreak, disease, epidemic, pandemic, quarantine restriction, or other public health or government restriction or advisory, fire, floods, embargoes, war, acts of war (whether war is declared or not), insurrections, riots, civil commotions, strikes, lockouts or other labour disturbances, acts of God or acts, omissions or delays in acting by any governmental authority; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of non-performance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. 

Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. The parties shall mutually seek a resolution of the delay or the failure to perform as noted above.

11. Dealing with covid-related issues

With the world still reeling and coping with COVID – we’ve got a few unique situations to cover as restrictions on manpower, operating hours, production times and shipping times can wreak havoc in the best-laid plans.

11A. STOCK AVAILABILITY.

At the time of us confirming your quote, the materials you have chosen are to our knowledge in stock at that time. However, please keep in mind that this may change. If your materials are out of stock, we will let you know ASAP and provide an ETA on when it is available, a recommendation and/or alternative solution to consider.

Please keep in mind that this is completely out of our hands; we cannot control our supplier’s stock levels or shipping times so the ETA can change depending on where in the world the stock is coming from – but we will always keep you updated as soon as our supplier updates us if delays happen.

Neither us nor our supplier is liable for any compensation for delays.

11B. PRICE VARIATIONS DURING POSTPONEMENT.

If you’ve postponed your order and prices have changed on certain materials/stock or parts of your order in that period, we’ll let you know and confirm any extra costs before we start on your job again.

11C. POSTPONING DUE TO COVID.

If you need to postpone your wedding due to COVID concerns or issues, please email us to let us know that you’ve decided to postpone. We’ll reply to confirm the postponement. If you don’t have a new date, we’ll put your job on hold for one year; if you do have a new date, let us know and we’ll reschedule your start and delivery dates to coincide with your new date.

To help you out, we’ll give you a complimentary digital postponement notice; we’ll set up a quick JPG for you to email to your guests to advise them that you’ve had to postpone, so you don’t have to add the stress of sharing the news over and over again in individual calls or emails.

11D. CANCELLATION OF YOUR ORDER OR BOOKING DUE TO COVID.

We would be sad to see you cancel your order with us, but completely understand. If you haven’t started proofing with us yet, currently in the proofing process, or have approved and we haven’t gone to print yet, as a good-faith gesture we’ll refund 50% of your retainer (deposit) or money paid on your order.

Please allow up to 1 month for your refund to be processed.

11E. IF WE’VE GONE TO PRINT/HAVE FINISHED PRINTING, AND YOU NEED TO CANCEL.

If you’ve given your approval to print but we haven’t invoiced and started printing yet, here are two options we can offer;

Option 1: If you want to keep these items, full payment is required before handing your items over.

Option 2: If you don’t want to keep these items, as a gesture of goodwill we’ll cancel off the remaining balance that is owing, and we’ll keep these items.

Please keep in mind that we will have the right to use these items however we see fit in order to recoup our printing and production costs.

11F. LAST-MINUTE PRINTING/ORDERS/REPRINTS.

We completely understand that due to COVID there may be times where you need your items reprinted with new dates and times, or updated guest lists. When this happens, we’ll apply a 20% discount to the cost of your reprinted/replacement items and we’ll get those done as quickly as we can. 

We’ll do our best to get everything completed as soon as possible, but please keep in mind that there may be rush charges of 30% of the order cost from our printers in order to jump their queue, but we’ll always advise if that’s the case before we go ahead.

12. KEEPING IN TOUCH

We’d love to keep in touch, so we add you to our mailing list – unless you tell us otherwise. We promise we won’t spam you, and there’s no chance we’ll ever pass on your information to other parties.

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