Terms & Conditions
1. Cancellation of your order or booking
You’re welcome to cancel your order, but unfortunately you forfeit any deposits or money paid on your order.
No credits or refunds are given.
2. CHANGING YOUR MIND ON ITEMS, QUANTITIES OR STOCK
If you’ve changed your mind on stock, quantities or items needed after you have ordered with us and paid, it’s absolutely okay to change your mind but there will be extra costs incurred and delays in your order.
We’ll let you know of any extra costs.
If you’ve over-ordered, there are no credits or refunds given.
You’ve gotten your invites, you’ve posted them, and you realise you need one or two more?
It’s easy – just re-order online using the minimum amount.
4. WHAT IS INCLUDED IN YOUR ORDER FEES?
- 1 x Font set
- 1 x Design/layout
- 1 x First proof
- 1 x Final proof
5. CHANGING YOUR MIND ON DESIGN, FONTS OR STOCK
You’re welcome to change your mind at any time during the process, but it’s not included in the price you’ve paid.
Let us know what you want to change and we’ll give you a quote before we proceed.
6. PROOFING RESPONSIBILITY
We will always provide design proofs of everything: we don’t ever print or finalise your designs until you have sighted it and approved it for us. We ask that when you get your design proofs to check every little detail.
We don’t take responsibility for checking your proofs – after all, it’s your event and you know if your information is correct or not.
7. What happens if my printed item or design has an error?
Let us know ASAP so we can fix it for you or get it re-printed, BUT if you approved your design proof with the error on it, then we’re sorry to say you are paying in full to have it fixed. (Refer to above paragraph about this).
If by some chance the error is made by us, then we will fix it at our expense and as fast we can.
8. Delivery schedules
Due to the nature of what we do, (and that we’re humans and not super fancy robots) a certain amount of time
is required to make your order. If we haven’t heard from you, we’ll pop your order on hold for 3 months only.
After 3 months, your order will be cancelled and no refunds or credits given.
If you haven’t met the timeline we’ve worked out with you but still expect your job to be delivered on time, we reserve the right to charge a 20% Express Fee to cover any extra costs. We will notify you of this before we start your order.
9. GUEST LISTS
Once we’ve accepted and confirmed your list and you realise you want to make changes, we’ll ask you for a new list with those changes made to it – but heads up, we charge a $25 admin fee for every new list you give us.
Remember, we can’t print without your list, so changing your list may delay your delivery date.
If you’ve approved your order for printing, sorry – no changes can be made to your list.
10. Tracking + timeframes
The only thing that doesn’t ship with a tracking code and signature on delivery are our greeting and attendant cards! Everything else – especially your beautiful stationery – will ship with a tracking code and will need a signature when it’s delivered to you.
If you choose Regular Post – allow up to 10 working days in Australia.
For Express Post – allow 2-5 working days in Australia.
International orders – we’ll let you know!
11. DELIVERIES, LOST OR DAMAGED ORDERS
Let us know as soon as possible if your order has gone AWOL and we’ll track it down for you.
If it arrived damaged, get in touch and send us some pics ASAP and we’ll replace it.
12. COPYRIGHT + INTELLECTUAL PROPERTY
All designs and layouts are exclusive/copyrighted to and the intellectual property of Lala Design. The use of, reproduction of, or transferral of our work in part or full by or to a third party is not allowed unless written permission from Lala Design is given.
All items include super discreet branding to Lala Design where suitable and where possible.
14. Advertising Rights
We love showing off our beautiful work – we always respect your privacy and don’t show it off until after your event has happened. If prefer complete privacy though, just let us know.
15. Keeping in Touch
LET’S GET SOCIAL