Terms and Conditions
PURCHASE + ORDERS
WHAT HAPPENS IF YOU CHANGE YOUR MIND, HAVE BUYER’S REMORSE, WANT TO CANCEL YOUR ORDER, HAVE OVER-ORDERED, UNDER-ORDERED, ORDERED THE WRONG ITEM, OR WEREN’T SURE ABOUT THE ITEM BUT BOUGHT IT ANYWAY?
1. CANCELLATION OF YOUR ORDER OR BOOKING
Lala Design allows the cancellation of orders within 48 hours from the time of payment/booking. Cancellation must be made in writing to email@example.com. Lala Design will then issue a refund, minus a 20% cancellation fee. If you cancel your booking or order with us after the 48 hour grace period has passed, no refunds or credits are given on monies/deposits paid. ASAP/Express Orders are exempt from this cancellation period.
2. CHANGING YOUR MIND ON ITEMS, QUANTITIES OR STOCK
If you have over-ordered or changed your mind on stock, design, quantities or items needed after you have ordered online or booked with us, you have 48 hours after booking to notify us in writing of any changes, for which a 20% Order Change fee will be applied. After 48 hours, your order remains as originally booked and paid for and no refunds or credits are given. ASAP/Express Orders are exempt from this cancellation period.
3. WRONG ITEM SUPPLIED + FAULTY GOODS
In the event that lala design supplies you with the incorrect item or your item is faulty according to our product standards, please contact Lala Design as soon as possible via firstname.lastname@example.org. Lala Design endeavours to ensure your items are up to our exacting standards and will work with you to find a resolution or solution that works for you. Refunds on product and postage costs will be supplied in most situations.
4. REPRINTS + EXTRAS
Minimum order/quantity requirements must be met for any extras or reprints requested after you have approved your proof for printing or if your job has been completed, subject to your original order specifications and details. Costs and delivery dates will be advised at time of request.
5. OUR RIGHT TO CANCEL YOUR ORDER
In the very, very rare case that Lala Design and you have reached a point where we cannot work together, Lala Design reserves the right to cancel your booking/order. In the case where cancellation is instigated by Lala Design, we will deduct any monies owing for work done to date and the remainder will be refunded back to you.
POSTAGE + SHIPPING
WHAT IS THE TIMEFRAME AND WHAT HAPPENS IF YOUR ORDER DOESN’T ARRIVE?
6. TRACKING + TIMEFRAMES
All items above $50 will have a tracking code and will require a signature upon delivery. Please allow up to 10 working days for the order to get to you within Australia depending upon location and what postage option is chosen. International orders are subject to each country’s customs and postage methods.
7. DELIVERIES, LOST OR DAMAGED ORDERS
Once your item is lodged with Australia Post or our couriers we are not liable for late deliveries
or items lost by the above agencies. However if your order has been lost or damaged, get in touch immediately via email@example.com as we will cover 50% of the replacement costs as we pride ourselves on excellent customer service: what matters to you, matters to us.
PROOFING, DESIGN + PRODUCTION
WHAT HAPPENS AFTER I BOOK IN AND WHAT DOES THE PROCESS ENTAIL?
8. WHAT IS INCLUDED
1 X FONT SET, 1 X DESIGN/LAYOUT, 1 X FIRST PROOF AND 1 X FINAL PROOF.
Font or design changes made after you have been sent your first proof will incur extra costs.
Further proofs requested after your final proof has been sent will incur extra costs. We do not proceed to printing without your consent. Costs and new dates will be advised before changes are made.
9. PROOFING RESPONSIBILITY
Lala Design accepts no responsibility for any typesetting errors made on your proofs or finished products, if the proof you approved has the error. If you have approved your artwork or submitted your lists and/or information with errors, you are responsible for the full cost of reprinting or reproducing your job. We do not check your proofs or submitted lists; the onus is on you to check these yourself.
10. DELIVERY SCHEDULES
Due to the nature of what we do, a certain amount of time is required to make your order.
In the event that we have not heard from you, we will put your job on hold and wait for further communication from you. A job on hold notification email will be sent to the email address you supplied at time of booking. Your job will be kept on hold for 3 months only; after that time your job will be cancelled with no refunds or credits given. If you have not met our schedule of dates but still expect your job to be delivered on time, we reserve the right to charge a 20% Express Fee to cover any extra costs. We will notify you of this before commencing your job.
11. GUEST LISTS
Once your guest list has been accepted and confirmed by us, for any changes that need to be made we ask for a new list to be submitted. There is a $25 fee charged for each new list. Please note that we cannot print without your list; new lists may delay your delivery date. If your job is approved and in production, your list cannot be changed. Reprinting costs will apply. All lists must be submitted
in our template/file format and typed; we will not accept handwritten lists or different formats than the one we supply.
BRANDING, COPYRIGHT + MARKETING
12. COPYRIGHT + INTELLECTUAL PROPERTY
All designs and layouts are exclusive/copyrighted to and the intellectual property of Lala Design. The use of, reproduction of, or transferral of our work in part or full by or to a third party is not allowed unless written permission from Lala Design is given.
All items/pieces/products will include a discreet copyright credit/branding credit to Lala Design where suitable and where possible. This will be placed at Lala Design’s discretion and non-negotiable.
14. ADVERTISING RIGHTS
Lala Design reserves the right to use custom-designed pieces for future display, advertising and/or marketing opportunities, with privacy respected. This is inclusive of all print, digital and/or other media formats.