Terms & Conditions

1. CHANGE OF MIND & INCORRECT ORDERS
We trust that you, the client, have taken the time to read and understand what you are purchasing, or to ask us any questions to clarify what you are ordering before paying and placing your order.

If you have purchased the incorrect items, or changed your mind on what you have purchased, and you notify us in an email before we start your order we will do our best to work out a solution for you.

If your order is in production, made, ready to ship or has been shipped and you have received our shipping notification, then you can’t change your order. No refunds or credits are given.

If you’ve changed your mind on stock or quantities needed after you have ordered with us and paid, there may be extra costs incurred and delays in your order. We’ll let you know of any extra costs or delays before going ahead with the changes.

If we have supplied the incorrect order – please notify us within 7 days of your order being received and we will replace your order in full or issue a full refund. Any incorrect orders lodged after 7 days will not be replaced or refunded.

2. POSTAGE + SHIPPING

2A. TRACKING & POSTAGE TIMEFRAMES.
Your shipping time is indicated by which shipping service you have selected and paid for. We recommend allowing the following timeframes:
- Regular shipping within Australia – allow up to 3 weeks
- Express shipping within Australia – allow up to 1 week
- International shipping – allow up to 6 weeks

Once we have lodged your order with Australia Post, it is then the responsibility of Australia Post. If you elect to not have tracking on your order, this is at your own risk and responsibility.

Order processing timeframes depend on the product and client response times, but we recommend allowing 1 week at a minimum. More information can be found on individual product listings and in Section 6 (ORDER TIMES + RUSH SERVICE) of these T&Cs.

2B. LATE DELIVERIES OR LOST ORDERS.
*** Please check product listings for order/production times to make sure your order will be made and delivered within time for the date you need it.

If you are local to Perth, WA we offer studio pick up and for all other orders, if in doubt select Express Postage at checkout. If you’re unsure of production times and/or shipping timeframes, get in touch and we can help with any additional information.

Any issues with delivery times or other delivery issues, you, the client, are to deal directly with the shipping company to resolve this. Whilst Paper and Ink Studio is not responsible in any way for the actions of or for timeframes (estimated or otherwise) supplied by the shipping company after we have shipped your order, we will do our best to find a solution for you.

If you have not received your order within 7 days of the estimated delivery time, please get in touch to see how we can help.

2C. DAMAGED ORDERS.
Don’t worry!
We take every care to ensure your order has been shipped in perfect condition and wrapped securely. We have a “Joy Guarantee," so we will replace your order in full, and have it shipped out as soon as possible. To help us see the damage, please email us with some photos of the damaged item/s.

2D. THIRD PARTY DELIVERIES.
If you, the client, have engaged a third party to collect or deliver your items, this is at your own responsibility. Paper and Ink Studio takes no responsibility for the third party’s actions.

3. ORDER TIMES + RUSH SERVICE

3A. ORDER TIMES.

FOR WEDDING PLANNERS, CARDS AND OTHER ITEMS:
Our website product listings will indicate the order/production time for your items.

FOR WEDDING INVITATIONS AND OTHER WEDDING STATIONERY:
Our website product listings will indicate the order/production time for your items. In order to meet this time frame we rely on you the client to meet the due dates we set. These due dates are for us to be able to meet the agreed-upon order time.

If you, the client, are late in replying to us, or in submitting your required information, or making final payments, this will delay the agreed-upon order time.

If we have delays at our end from suppliers or shipping companies, we will notify you in writing and offer a solution. We are not held responsible for third party supplier issues.

If you haven’t met the time-line we’ve worked out with you but still expect your job to be delivered on time, we reserve the right to charge an RUSH FEE to cover any extra costs. We will notify you of this before we start your order.

3B. RUSH SERVICE.

FOR WEDDING PLANNERS, GUESTBOOKS, CARDS AND OTHER ITEMS: ‘Jump The Queue’ Fees and timeframes are noted on the product listings if available.

FOR WEDDING INVITATIONS AND OTHER WEDDING STATIONERY: This is available on request and charged at an extra 30% in addition to your item price. We reserve the right to request payment before proceeding.

4. PAYMENT TERMS, CANCELLATIONS & POSTPONING

4A. FINAL PAYMENT.
If you have additions made to your order that are being charged separately, we take final payment before we go to print. We do not go to print without the final invoice being paid. Late payments will delay your order.

4B. CANCELLATIONS.
Email us ASAP with your order number to let us know you want to cancel your order. If your order has not been made by us, then we can cancel your order and issue a website credit note. We do not refund for cancellations or change of minds. If your order is in production, made, ready to ship or has been shipped and you have received our shipping notification, then your order will be fulfilled as ordered and no credit note is issued.

Paper and Ink Studio reserves the right to cancel your order and services with us if we feel that the working relationship is not in our best interest. In rare cases like this, we will notify you in an email and ask for your reply to confirm this has been received by you. If by some chance you do not reply to us after we have contacted you 3 times, and 3 months has passed, we will cancel your order and stop further contact, and monies paid are forfeited. We reserve the right to keep any monies paid to date to cover our admin and design time. The balance will be refunded. Refunds are direct deposit, please allow up to 1 month for your refund.

* FOR WEDDING STATIONERY ORDERS: The designs provided are not released to you and cannot be used by or replicated by another designer. Please refer to our Copyright section.

4C. POSTPONING + JOB ON HOLD NOTICE.
You are welcome to postpone your order or services with us at any time for any reason. We kindly ask you to notify us in an email to hi@paperandinkstudio.com.au. We will then reply and confirm your postponement within 2 working days. If you have not received an email confirmation from us regarding your postponement, please note – this means your postponement has not been received or confirmed by us, and your order remains open.

We will hold your order for 1 year and rely on you, the client, to notify us to re-start your order. Once we have confirmed your new start date, we will also confirm the current price of your order. We reserve the right to request further payment before starting your order. If we have not heard from you after that year, your order will be cancelled with no further notice from us.

However, if you’ve approved proofs and we’ve gone to print/finished printing, you are still liable for the full cost of your order as agreed upon and paid.

4D. PRICE VARIATIONS & STOCK AVAILABILITY DURING POSTPONEMENT
If you’ve postponed your order and prices and availability have changed on certain materials/stock, or parts of your order in that period, we’ll let you know and confirm any extra costs before we start on your job again. We will do our best to supply the original order and price but there are no guarantees.

4E. NO CONTACT ISSUES.
If by some chance you have placed an order with us and we have tried to contact you a number of times (3 x emails, 3 x texts with the contact details we have on your order) and have had no reply from you, we will assume you no longer need your order with us. In this case, your order will be cancelled with no notice from us and any monies paid will be forfeited.

5. ORDER AMOUNTS + REPRINTS

5A. UNDER OR OVER-ORDERING.
If you have over or under-ordered let us know ASAP, BEFORE we start your order. Email us with your order number and let us know how many you need to order now. As long as we have not gone to print on your order, we can adjust the order number. Any over payments will be issued as a website credit note. No refunds are issued for this situation. Any additional costs will be invoiced separately and will need to be paid before we send your order to print.

5B. REPRINTS.
If you have made your final payment or we have gone to print, or you have received your order and now require more, it is classified as reprinting your order. Let us know what items and how many you need and we will quote for you. Our normal order times apply. A RUSH SERVICE is available – price is an extra 30% in addition to your item price in order to cover the rush service timeframe.

6. DESIGN & PROOFING

6A. WHAT IS INCLUDED?

ONLINE DESIGN COLLECTIONS FROM OUR WEBSITE: The design is exactly as shown on our website. Not included in your price are any changes to the design, font, or print colours. These are done at an extra cost and are priced on application.

Included in your order is 1 x First Proof, 1 x round of minor revisions shown as your Final Proof. Extra designs and proofs are available and a price is confirmed before we proceed.

6B. GUEST LISTS SUBMITTED TO US
Any guest lists submitted to us to print are not checked by us. It is the client’s responsibility to ensure the list given to us is correct. If an error has been printed and your list has the error on it, it will be at your full cost to correct this.
Once we’ve accepted and confirmed your list and you realise you want to make changes, we’ll ask you for a new list with those changes made to it. There is an administration fee charged for every new list that you give us.
Remember, we can’t print without your list, so keep in mind that changing your list may delay your delivery date. If you’ve approved your order for printing, sorry but no changes can be made to your list after your approval is given.

7. STOCK & SUPPLIER ISSUES
At the time of your order with us, the materials you have chosen are to our knowledge in stock at that time. However, please keep in mind that this may change. If your materials are out of stock, we will let you know ASAP and provide an ETA on when it is available, or a recommendation and/or alternative solution to consider.
Please keep in mind that this is completely out of our hands; we cannot control our supplier’s stock levels or shipping times so the ETA can change depending on where in the world the stock is coming from, but we will always keep you updated as soon as our supplier updates us, in the event of any delays happening. Neither us nor our supplier is liable for any compensation for delays.

8. PRINT VARIATIONS + MOVEMENT
What you see on your screen isn’t a perfect example of how your order colours will actually print: every screen displays colour differently, and every printer unit can print colour differently. Printing is also affected by the colour of the card chosen. Colour variance between screen and print is between 5-10%.
The process of printing also involves a lot of mechanical, moving parts; for this reason, you may see a small shift in placement of the final printed design; this is a greater risk when you combine multiple print finish types (i.e. digital print + foiling). This movement can be anywhere between 0.2mm to 3mm.
While we take the utmost care to ensure the final item is as close to perfect as possible, please keep in mind that these are factors that are outside of both our and our supplier’s control and unavoidable. Refunds or replacements will not be offered if the variance falls within the above thresholds.

9. COPYRIGHT & ADVERTISING

9A. COPYRIGHT & INTELLECTUAL PROPERTY.
All designs and layouts are exclusive, copyrighted to and the intellectual property of Paper and Ink Studio. The use of, reproduction of, or transferral of our work in part or full by or to a third party is not allowed unless written permission from Paper and Ink Studio is given for that specific usage. Breaches will be met with legal action.

9B. FONT FILES I IMAGE FILES I WORKING FILES.
These are the design files we build for your stationery and that we work with. We don’t hand any of these over to you as we pay for commercial rights to use fonts and images, and the working files are created from our experience, creativity and skill, and is how we earn our living. Please don’t ask us for font names and our working files – we won’t tell, and refusal may offend!

9C. WANT YOUR ARTWORK TO USE ON OTHER ITEMS/WITH OTHER SUPPLIERS?
We can supply your design artwork for other suppliers to use. This is charged at an extra price and will be quoted upon application.

Full payment is required before releasing the design to you. Design files are supplied only in a JPEG, PDF or EPS format and are to be used for personal use only and are not for commercial use.

We do not hand over raw or working files, and our design work cannot be used for any purposes other than what you’ve requested and paid for without our written permission. Breaches will be met with legal action.

9D. BRANDING.
All items include super discreet branding to Paper and Ink Studio, where suitable and where possible. We don’t do big and flashy; any brand marks we use will be very small, unobtrusive, and placed in a spot where it won’t be easily visible. So if you’re worried that there’ll be a honking big logo on the front of your beautiful stationery, rest assured – it’ll be tiny and hidden away.

9E. ADVERTISING RIGHTS.
We love showing off our beautiful work, but we always respect your privacy and don’t show it off until after your event has happened. If you prefer complete privacy though, just let us know now before we start your order.

10. FORCE MAJEURE
Neither Party will be liable to the other Party for failure to perform any of its obligations under this Agreement to the extent such performance is hindered, delayed or prevented by Force Majeure (except for failure to make payments hereunder).

Neither party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any obligation under this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to an outbreak, disease, epidemic, pandemic, quarantine restriction, or other public health or government restriction or advisory, fire, floods, embargoes, war, acts of war (whether war is declared or not), insurrections, riots, civil commotions, strikes, lockouts or other labour disturbances, acts of God or acts, omissions or delays in acting by any governmental authority; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of non-performance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed.

Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. The parties shall mutually seek a resolution of the delay or the failure to perform as noted above.